Frequently Asked Questions

Latest Updates & Notices

Please visit the Book Online page to stay updated with the latest information and notices about the clinic.

Your First Visit

On your first visit we will; have a conversation to understand your needs and history, assess your movement, range of motion and nature of your condition, provide hands-on treatment, offer advice and lodge an ACC claim if required.

Generally, most new injuries will require 3 weekly appointments initially.

Safety

Your safety is paramount. We take a thorough case history, check for red flags indicating the need for more urgent medical or specialist attention, provide careful diagnosis and treatment, maintain clean facilities and will organise medical/specialist/imaging referral if required.

Booking and Contact

No referral is required. The easiest way to book is through our online system via the “book now” button. Alternatively, you may email or text to arrange a time or get in touch.

Available appointments can be viewed via the online booking system.

If you cannot find a suitable time or require an urgent appointment, please get in contact so that we can accommodate you.

Please note that patients under 16 years of age are required to be accompanied by a parent or guardian during the duration of each appointment.

We do not treat infants at this clinic.

Fees and ACC

The cost per consult is $105, which is reduced to $70 with ACC. Southern Cross health insurance offers policies which cover Osteopathy. If you have had an accident or sudden injury, an ACC claim can be lodged during your appointment. If you have an existing ACC claim, we may use it if it has been lodged in the past 12 months and is for your current injury.

Changing or Cancelling Your Appointment

We value your time and we strive to help as many people as we can. To allow time to fill the space from our waitlist, we require at least 4 hours notice for changes or cancellations. To change or cancel your appointment, please contact us via email or text – or do it directly on our online booking system. We appreciate as much notice as possible. We understand that life can be unpredictable, however those who cancel with less than 4 hours notice or miss appointments without prior communication are subject to the missed appointment of $95.

Parking, Access and Entry

Easy parking is available on or off street. The main entrance is through the door on the side of building. If required, there is a mobility access ramp to the rear further down the driveway – please let us know if you need to enter the clinic this way.

What to Wear and Bring

We can work around your business attire in most cases, but ideally you should wear the same type clothing you would feel comfortable exercising in. Please bring any relevant documents to this appointment (ACC claims, reports, imaging). The initial consultation will consist of a more in-depth review of your health and injury history followed by assessment and treatment.

After Your Appointment

In most cases, you will need a follow-up appointment in approximately 7 days. Over the next 24-72 hours, your body will process and integrate the changes made during the appointment. It’s not uncommon for your body to feel achy or unsettled in this time. For this reason, you should avoid vigorous activity/stretching, using heat or having other treatments within 24 hours.

Location

We are located at 1147 New North Road, Mt. Albert. At close proximity to public transportation and motorways. Easily accessible from West Auckland and Auckland Central. Servicing: Mt. Albert, Mt. Eden, Sandringham, St. Lukes, Kingsland, Newmarket, Mt. Roskill, New Lynn, Glen Eden, Avondale, Grey Lynn, Westmere, Western Springs, Blockhouse Bay, Green Bay, Lynfield, Laingholm, Titirangi, Hillsborough, Pt. Chevalier, and the CBD.

Book an appointment online